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Deviprasad Shetty
root@arya[/]cd expertise
Technical Support:
- Experience with providing remote and on-site technical support for hardware and software issues
- Knowledge of common operating systems such as Windows, macOS, and Linux
- Familiarity with network technologies such as TCP/IP, DNS, and DHCP
- Ability to diagnose and troubleshoot common technical problems related to software, hardware, and network issues
- Strong customer service skills and ability to communicate technical information to non-technical users
cPanel/WHM:
- Knowledge of cPanel and WHM control panels, including their features and usage
- Experience with managing and maintaining web hosting accounts and websites
- Ability to perform server configuration and optimization tasks using cPanel and WHM
- Familiarity with setting up email accounts, databases, and backups using cPanel and WHM
Penetration Testing:
- Knowledge of common penetration testing tools and techniques such as Nmap, Metasploit, and Nessus
- Ability to perform vulnerability assessments and penetration testing on systems and networks
- Familiarity with security best practices, including firewalls, intrusion detection systems, and encryption
- Understanding of common exploits and attack methods, and experience in simulating and mitigating security threats
- Ability to document and report findings and recommendations for remediation.
root@arya[/]cd Experience
- Glowtouch technologies: Technical support engineer: 2021-2023
- Provided remote and on-site technical support for hardware and software issues to clients.
- Assisted clients with common technical problems related to software, hardware, and network issues and resolved them in a timely manner.
- Demonstrated strong customer service skills and ability to communicate technical information to non-technical users.
- Troubleshot and resolved technical issues in a fast-paced environment and contributed to improving the overall efficiency of the support team.
- Worked with internal teams to resolve complex technical problems and implemented effective solutions.
- Built positive relationships with clients and provided exceptional service to ensure customer satisfaction.
root@arya[/]cd Aboutme
I am a technically savvy and customer-focused professional with 1.3 years of experience in technical support. I have a strong track record of providing outstanding technical assistance to clients, resolving technical issues promptly, and ensuring customer satisfaction. My ability to explain technical information to non-technical users, diagnose and troubleshoot technical problems, and work well under pressure sets me apart. I am continuously expanding my technical knowledge and skills and am committed to providing high-quality technical support to clients.